Getting kicked out of a game right before a big win is frustrating. If you keep seeing Error 362 on your screen, your computer might be actively blocking the game's connection to the servers. Configuring Windows firewall exceptions to stop Roblox 362 disconnects simply means telling your security software to ignore the game's network traffic so it can communicate freely. When you set this up correctly, you prevent your PC from dropping the data packets that keep you connected to the server.

Why does the firewall block the game in the first place?

Windows Defender is designed to monitor incoming and outgoing traffic to protect your PC from unauthorized access. Roblox relies on continuous, high-volume data exchanges over specific UDP ports. Sometimes, the firewall flags this heavy traffic as a potential security threat. When it blocks these ports, your client loses contact with the server, triggering the Error 362 connection lost message.

How do you create an exception in Windows Defender?

Adding the game to your allowed apps list is the most direct way to fix the issue. Follow these steps to ensure your system stops interfering with the connection:

  1. Press the Windows key, type Control Panel, and hit Enter.
  2. Select System and Security, then click on Windows Defender Firewall.
  3. On the left side menu, choose Allow an app or feature through Windows Defender Firewall.
  4. Click the Change settings button near the top right. You might need administrator permissions for this.
  5. Scroll down the list until you find Roblox or RobloxPlayerBeta.
  6. Make sure the box next to the app name is checked.
  7. Check both the Private and Public boxes to the right. This ensures the game works regardless of how your current network is classified.
  8. Click OK to save your changes.

If creating a standard app exception does not stop the drops, you may need to dig deeper into your router settings or try other network workarounds on Windows to clear the path for game data.

What specific ports need to be open?

Roblox requires certain ports to be open to communicate properly. If you are manually configuring advanced firewall rules or adjusting your router, you need to focus on UDP ports 49152 through 65535. Opening this range allows the client to establish a stable, two-way connection with the server infrastructure. You can verify the required ports by checking the official Roblox network support page.

Are there other reasons for Error 362 on different devices?

Network drops are not exclusive to Windows computers. If your family members or friends are experiencing the same issue on Apple hardware, the root cause might be how their operating system handles routing. You can often bypass these blocks by using terminal commands on a Mac to force a stable connection. Tablet users can also stabilize their games by modifying DNS settings on an iPad to route traffic through a less congested path.

Common mistakes when fixing connection drops

  • Turning off the firewall completely: Disabling Windows Defender entirely is a major security risk. You only need to allow the specific app, not turn off the whole shield.
  • Only checking one network profile: If you only check the Private box but connect to a network classified as Public, the firewall will still block the game. Always check both.
  • Forgetting to restart: Changes to network rules often require a full restart of your computer and router to take effect.
  • Blaming the firewall for server outages: Sometimes Error 362 happens because the specific Roblox server you are trying to join has crashed. Check if your friends are also getting disconnected before changing your PC settings.

Next steps to verify your connection

Once you have set up your exceptions, test the game to ensure the fix worked.

  • Restart your PC and router completely.
  • Launch Roblox and join a server with a high player count to test network stability.
  • Play for at least 15 minutes to confirm the Error 362 message does not return.
  • If you still experience packet loss, contact your internet service provider to ensure they are not throttling UDP traffic on your home network.